Delivering the highest standard of ongoing care means improving every facet of people’s quality of life; nurturing an environment where care is tailored to the individual, privacy is respected and a homely community spirit can flourish. We work with our residents and their loved ones to shape care plans, finding whatever support is needed and doing all we can to accommodate new activities and interests. Residents are treated as dignified individuals, learning about their backgrounds and catering for personal wishes. We share knowledge, listening to residents, their loved ones and members of staff to strengthen caring relationships. We create individual care plans, where independence is respected and support is flexible in practice. We encourage a happy atmosphere and family feel where new friendships can flourish and residents can enjoy themselves.
Round the clock, we are there for you. To whatever level needed, our care team will assist with bathing, going to the toilet, getting dressed, eating and any other daily activities. Laundry, bed making, housekeeping and maintenance go without saying and our catering team provide delicious food made to order and teas, coffees and other drinks on demand.
With a registered nurse on duty 24 hours a day we are fully equipped to deal with the needs of our residents. But, when more specialist treatment is required our staff are experts in identifying the need for referral to clinical speech and language therapists, dieticians, psychiatrists and other trusted specialist service providers.
We offer a varied range of activities to our residents each month and are inclusive of all abilities. Activity leaders visit the home most afternoons and our list of activities is ever expanding with new suggestions from residents all the time. To learn more visit our Activities Page
Along with the opportunity to be taken out by loved ones or by a member of staff when arranged in advance, we organise group outings to places residents ask to visit. Past outings have been to Devils Dyke, The Arundel wetland centre, parks, garden centres, shopping destinations, theatres and beaches.
As well as encouraging our residents to socialise over meals, activities and in our communal areas we often have events on special occasions when we invite residents and their families and friends to come together and celebrate.
Our care focuses on enriching the lives of our residents, but an important part of our service is ensuring they have a ‘good’ death when the time comes. A ‘good’ death can be difficult to imagine, but we believe it is about enabling residents to die with dignity, where they want, how they want and with whom they want.
We are very proud to have been accredited with Beacon Status in end of life care by the Gold Standards Framework (GSF). This means that our staff have passed a challenging programme which improves the way we deal with end of life care, giving us the tools to ensure our residents live and die well. Senior members of staff are qualified in the GSF 6 step programme, we make advanced care plans so a good death can be ensured when the resident becomes very weak or unable to communicate, and 100% of our residents die in their preferred setting.