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Our Values

As a team we have developed four core values that express our dedication to providing the highest level of care to everyone who lives with us. These are our promises to you.

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Person Centered Care

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Learning & Growth

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Fun & Enjoyment

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Individualism & Dignity

 
 
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Person Centred Care

You are the most important element when it comes to your care. We are skilled listeners who learn to know exactly what you like and when you like it. We understand what makes you who you are and work together to develop care plans that allow you to choose how you want to live. We know your favourite food, the song that makes smile and how you like your cup of tea! Through this we offer you a service and a home that is just right for you.

 
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“Each and everyone of you gave me a big smile when you saw me each day… Little things like that make a really big difference! Once again, thank you for your care of my lovely mum.”

Nigel, son of resident Margaret

 
 
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Learning & Growth

It’s never to late to learn something new or take up old hobbies. We believe that everyday should be a day you look forward to. We support everyone at Melrose to achieve ambitions; residents and the team alike. We reflect on our practice to develop and grow and work together to understand how we can improve.

 
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“Melrose! What a breath of fresh air, an enthusiastic caring team, super girls, willing to learn and so positive about the home. A pleasure to teach.”

Michelle, Trainer

 
 
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Enjoyment & Fun

We sing, we laugh, and we smile; we share the good moments every day. Bringing light and life into the home with a happy and loving atmosphere. We share experiences with trips out, choir practice, musician visits, gardening and movie nights, to name a few. We celebrate with parties and gatherings, with friends, family and guests.

 
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“Thank you so much for all your brilliant care for Doris over the past few years. She has had a very happy time with you. Your professionalism and dedication has been exceptional. Thank you for smiling and making her laugh.”

John, son of Doris

 
 
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Individualism & Dignity

Upholding your dignity is at the core of all our practice. For us this means protecting your privacy, always keeping you informed, making sure you feel safe and secure, involving you in all decisions about your care and always respecting you. We treat everyone in our care as an individual and learn exactly what it is that makes them who they are.

 
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“Thank you for making sure she was comfortable and for respecting her dignity throughout.”

Lesley, daughter of resident Barbara